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To determine the appropriate Service Desk/Help Desk solutions, inRound provides consultant support to assess existing operations and capabilities to modify or develop a Service Delivery Model that best fits the requirements of clients, employees, partners and taxpayers.


We prioritize core Service Desk operational needs while we endeavor to understand the current state and help establish the business’s vision for a future state Service Desk. Our team conducts a high level assessment and review of current help desk operations, policy and procedures to leverage existing value to determine recommendations for a future state Service Desk model and Key Performance Indicators.


We use a best practice framework to help define a model capable of supporting the end-user population at a best-in-class level while ensuring that solutions consider time constraints, budgetary and practical requirements and leverage existing investments.

Integration/Consolidation Best Practices

We have a proven methodology and approach to integrate / consolidate service desks in large enterprises...

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Our guiding principle of “balanced operational excellence”, strives to balance the expectations...

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Organizational Design Call Centre Products & Services

Most Service Desks and end-user support functions have a limited ability to scale support resources...

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We apply the In-Round concept to measuring Support/Contact Centres for imbalance...

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