To determine the appropriate Service Desk/Help Desk solutions, inRound
provides consultant support to assess existing operations and capabilities to modify
or develop a Service Delivery Model that best fits the requirements of clients,
employees, partners and taxpayers.
We prioritize core Service Desk operational needs
while we endeavor to understand the current state
and help establish the business’s vision for a
future state Service Desk. Our team conducts
a high level assessment and review of current help
desk operations, policy and procedures to
leverage existing value to determine
recommendations for a future state Service
Desk model and Key Performance Indicators.
We use a best practice framework to help define
a model capable of supporting the end-user
population at a best-in-class level while ensuring that solutions
consider time constraints, budgetary and practical requirements and leverage
existing investments.
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